Our Process, transparent.

Carena makes it easy for you to work with China. We undertake a rigorous process, including detailed and standardized information, such as specification sheets, artwork and schedules, all in your language and with our commitment.

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1

Inquiry

Your inquiry

2

Design

Graphic/product design (optional)

Sourcing

Product sourcing

Audit

Factory audit (for a 1st collaboration)

3

Offer

Our detailed offer+

Confirmation of feasibility and technical specification

Price and terms of sales FOB, CIF or DDU by Express)

Sample and production lead-times

Shipping and importation information: packing details (pieces per carton, weight and carton size), port (or airport) of departure or arrival according to the terms of sales, customs code

graphic proposals

Our graphic proposals (if you chose our design plan)

4

Order

Order confirmation and payment of the deposit

5

artwork

Artwork submission (by email)

Planning

Schedule confirmation

Approval

Customer's approval

6

Sample

Sample production launch

Check

Conformity check, sending pictures and/or physical samples

7

Approval

Customer's approval

Mass production

Launching mass production

8

Follow up

Production follow up

Quality control

Quality control+

Our quality inspections are based on strict criteria. We guarantee that the mass production is in compliance with the approved sample, and make sure of good quality and solidity in all packaging.

9

Shipping

Payment of the balance and shipping+

Possibility to group orders from different places in China, in order to send them together by container. Delivery to the port (or airport) of departure or arrival, or directly to the final destination, according to the terms of sales.

10

Satisfaction

Satisfied customer

Questions / Answers

Why a strict process?

Why a strict process?


From experience, a rigorous process guarantees a successful order, without any surprises.

We are cautious when developing a prototype, and make sure it meets your requirements before mass production, on which the final quality control before shipping will be based.

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How to control quality?

How to control quality?


We collaborate with reliable quality controllers, independent from our purchase service, who are therefore neutral and impartial. Our inspectors are based in China’s major production centers and can easily get to the factories, unconstrained by distance.

All our inspections are done according to the AQL (Acceptance Quality Level) table standard. A reliable statistical tool, the AQL system sets the quantity of samples to control based on the total volume. It establishes a tangible acceptability limit, and allows an objective quality measurement.

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